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1

What You Feel, Is What You Like Influence of Message Appeals on Customer Engagement on Instagram

Rietveld, Robert, van Dolen, Willemijn, Mazloom, Masoud, Worring, Marcel

Journal:

Journal of Interactive Marketing

Year:

2020

Language:

english

File:

PDF, 3.45 MB

english, 2020

2

The influence of online store beliefs on consumer online impulse buying: A model and empirical application

Tibert Verhagen, Willemijn van Dolen

Journal:

Information & Management

Year:

2011

Language:

english

File:

PDF, 502 KB

english, 2011

3

LES FORMES ALTERNATIVES DE COMMUNICATION EN MARKETING || La satisfaction envers les discussions en ligne de clients : l'influence des attributs technologiques perçus, des caractéristiques du groupe de discussion et du style de communication du conseiller

Willemijn M. van Dolen, Pratibha A. Dabholkar and Ko de Ruyter

Journal:

Recherche et Applications en Marketing

Year:

2007

File:

PDF, 3.41 MB

2007

4

Handling Consumer Messages on Social Networking Sites: Customer Service or Privacy Infringement?

Demmers, Joris, van Dolen, Willemijn M., Weltevreden, Jesse W.J.

Journal:

International Journal of Electronic Commerce

Year:

2018

Language:

english

File:

PDF, 932 KB

english, 2018

5

Trickle Effects of Cross-Sector Social Partnerships

Ans Kolk, Willemijn van Dolen, Marlene Vock

Journal:

Journal of Business Ethics

Year:

2010

Language:

english

File:

PDF, 226 KB

english, 2010

6

Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style

Willemijn M. van Dolen, Pratibha A. Dabholkar, Ko de Ruyter

Journal:

Journal of Retailing

Year:

2007

Language:

english

File:

PDF, 623 KB

english, 2007

7

Child helplines: how social support and controllability influence service quality and well-being

van Dolen, Willemijn, Weinberg, Charles B., Baron, Steve, Rosenbaum, MarkScott

Journal:

Journal of Services Marketing

Year:

2017

Language:

english

File:

PDF, 621 KB

english, 2017

8

Consumer Engagement with Brand Posts on Social Media in Consecutive Stages of the Customer Journey

Demmers, Joris, Weltevreden, Jesse W. J., van Dolen, Willemijn M.

Journal:

International Journal of Electronic Commerce

Year:

2020

File:

PDF, 1.99 MB

2020

9

Online purchase intentions: A multi-channel store image perspective

Tibert Verhagen, Willemijn van Dolen

Journal:

Information & Management

Year:

2009

Language:

english

File:

PDF, 295 KB

english, 2009

10

Consumer Cynicism toward Collective Buying: The Interplay of Others’ Outcomes, Social Value Orientation, and Mood

Willemijn M. van Dolen, David de Cremer, Ko de Ruyter

Journal:

Psychology and Marketing

Year:

2012

Language:

english

File:

PDF, 667 KB

english, 2012

11

An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction

Willemijn van Dolen, Ko de Ruyter, Jos Lemmink

Journal:

Journal of Business Research

Year:

2004

Language:

english

File:

PDF, 165 KB

english, 2004

12

A Fat Debate on Big Food? Unraveling Blogosphere Reactions

Ans Kolk, Hsin-Hsuan Meg Lee and Willemijn Van Dolen

Journal:

California Management Review

Year:

2012

Language:

english

File:

PDF, 307 KB

english, 2012

13

Creative Participation: Collective Sentiment in Online Co-Creation Communities

Lee, Hsin-Hsuan Meg, van Dolen, Willemijn

Journal:

Information & Management

Year:

2015

Language:

english

File:

PDF, 325 KB

english, 2015

14

Consumer perceptions of CSR: (how) is China different?

Pervez N. Ghauri, Professor Byung I, Professor, Kolk, Ans, Dolen, Willemijn van, Ma, Leiming

Journal:

International Marketing Review

Year:

2015

Language:

english

File:

PDF, 252 KB

english, 2015

15

Changing behaviour through business-nonprofit collaboration?

Dibb and Marylyn Carrigan, Sally, Vock, Marlene, van Dolen, Willemijn, Kolk, Ans

Journal:

European Journal of Marketing

Year:

2013

Language:

english

File:

PDF, 273 KB

english, 2013

16

Corporate social responsibility in china: an analysis of domestic and foreign retailers' sustainability dimensions

Ans Kolk, Pan Hong, Willemijn van Dolen

Journal:

Business Strategy and the Environment

Year:

2010

Language:

english

File:

PDF, 113 KB

english, 2010

17

Customer-sales employee encounters: a dyadic perspective

Willemijn van Dolen, Jos Lemmink, Ko de Ruyter, Ad de Jong

Journal:

Journal of Retailing

Year:

2002

Language:

english

File:

PDF, 140 KB

english, 2002

18

The influence of unemployment and divorce rate on child help-seeking behavior about violence, relationships, and other issues

van Dolen, Willemijn M., Weinberg, Charles B., Ma, Leiming

Journal:

Child Abuse & Neglect

Year:

2013

Language:

english

File:

PDF, 257 KB

english, 2013

19

Microfoundations of Partnerships: Exploring the Role of Employees in Trickle Effects

Kolk, Ans, Vock, Marlene, van Dolen, Willemijn

Journal:

Journal of Business Ethics

Year:

2016

Language:

english

File:

PDF, 509 KB

english, 2016

20

Moderated group chat: an empirical assessment of a new e‐service encounter

van Dolen, Willemijn M., de Ruyter, Ko

Journal:

International Journal of Service Industry Management

Year:

2002

Language:

english

File:

PDF, 208 KB

english, 2002

21

When red means go: Non-normative effects of red under sensation seeking

Mehta, Ravi, Demmers, Joris, van Dolen, Willemijn M., Weinberg, Charles B.

Journal:

Journal of Consumer Psychology

Year:

2016

Language:

english

File:

PDF, 774 KB

english, 2016

22

[ACM Press the 2017 ACM - Bucharest, Romania (2017.06.06-2017.06.09)] Proceedings of the 2017 ACM on International Conference on Multimedia Retrieval - ICMR '17 - A Spatio-Temporal Category Representation for Brand Popularity Prediction

Overgoor, Gijs, Mazloom, Masoud, Worring, Marcel, Rietveld, Robert, van Dolen, Willemijn

Year:

2017

Language:

english

File:

PDF, 2.13 MB

english, 2017

23

What You Feel, Is What You Like Influence of Message Appeals on Customer Engagement on Instagram

Rietveld, Robert, van Dolen, Willemijn, Mazloom, Masoud, Worring, Marcel

Journal:

Journal of Interactive Marketing

Year:

2020

File:

PDF, 3.45 MB

2020

24

Child helplines: exploring determinants and boundary conditions of volunteer encounter satisfaction

Siegel, Joshua, van Dolen, Willemijn

Journal:

Journal of Services Marketing

Year:

2020

File:

PDF, 266 KB

2020

25

A dual-sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat

Pratibha A. Dabholkar, Willemijn M. van Dolen, Ko de Ruyter

Journal:

Psychology and Marketing

Year:

2009

Language:

english

File:

PDF, 187 KB

english, 2009

26

The effect of humor in electronic service encounters

Willemijn M. van Dolen, Ko de Ruyter, Sandra Streukens

Journal:

Journal of Economic Psychology

Year:

2008

Language:

english

File:

PDF, 418 KB

english, 2008

27

Affective consumer responses in service encounters: The emotional content in narratives of critical incidents

Willemijn van Dolen, Jos Lemmink, Jan Mattsson, Ingrid Rhoen

Journal:

Journal of Economic Psychology

Year:

2001

Language:

english

File:

PDF, 101 KB

english, 2001

28

The role of self- and group-efficacy in moderated group chat

Willemijn van Dolen, Ko de Ruyter, James Carman

Journal:

Journal of Economic Psychology

Year:

2006

Language:

english

File:

PDF, 190 KB

english, 2006

29

Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters

Verhagen, Tibert, van Nes, Jaap, Feldberg, Frans, van Dolen, Willemijn

Journal:

Journal of Computer-Mediated Communication

Year:

2014

Language:

english

File:

PDF, 768 KB

english, 2014

30

[ACM Press the 37th international ACM SIGIR conference - Gold Coast, Queensland, Australia (2014.07.06-2014.07.11)] Proceedings of the 37th international ACM SIGIR conference on Research & development in information retrieval - SIGIR '14 - Hierarchical multi-label classification of social text streams

Ren, Zhaochun, Peetz, Maria-Hendrike, Liang, Shangsong, van Dolen, Willemijn, de Rijke, Maarten

Year:

2014

Language:

english

File:

PDF, 1.10 MB

english, 2014

31

Effectiveness of corporate employment web sites

van Birgelen, Marcel J.H., Wetzels, Martin G.M., van Dolen, Willemijn M.

Journal:

International Journal of Manpower

Year:

2008

Language:

english

File:

PDF, 297 KB

english, 2008

32

Supplement 1: CROSS-SECTOR SOCIAL INTERACTIONS || Trickle Effects of Cross-Sector Social Partnerships

Ans Kolk, Willemijn van Dolen and Marlene Vock

Journal:

Journal of Business Ethics

Year:

2010

Language:

english

File:

PDF, 2.23 MB

english, 2010

33

Making Online Products More Tangible: The Effect of Product Presentation Formats on Product Evaluations

Verhagen, Tibert, Vonkeman, Charlotte, van Dolen, Willemijn

Journal:

Cyberpsychology Behavior and Social Networking

Year:

2016

Language:

english

File:

PDF, 169 KB

english, 2016

34

[ACM Press the 2016 ACM - Amsterdam, The Netherlands (2016.10.15-2016.10.19)] Proceedings of the 2016 ACM on Multimedia Conference - MM '16 - Multimodal Popularity Prediction of Brand-related Social Media Posts

Mazloom, Masoud, Rietveld, Robert, Rudinac, Stevan, Worring, Marcel, van Dolen, Willemijn

Year:

2016

Language:

english

File:

PDF, 661 KB

english, 2016

35

Role of local presence in online impulse buying

Vonkeman, Charlotte, Verhagen, Tibert, van Dolen, Willemijn

Journal:

Information & Management

Year:

2017

Language:

english

File:

PDF, 811 KB

english, 2017

36

The influence of in-store personnel on online store value: An analogical transfer perspective

Verhagen, Tibert, van Dolen, Willemijn, Merikivi, Jani

Journal:

Psychology and Marketing

Year:

2018

Language:

english

File:

PDF, 539 KB

english, 2018

37

An Empirical Investigation of Factors Affecting Perceived Quality and Well-Being of Children Using an Online Child Helpline

van Dolen, Willemijn, Weinberg, Charles B.

Journal:

International Journal of Environmental Research and Public Health

Year:

2019

File:

PDF, 615 KB

2019

38

Texting at a Child Helpline: How Text Volume, Session Length and Duration, Response Latency, and Waiting Time Are Associated with Counseling Impact

Sindahl, Trine Natasja, van Dolen, Willemijn

Journal:

Cyberpsychology Behavior and Social Networking

Year:

2020

File:

PDF, 246 KB

2020

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